Refund & Return Policy
Last Updated: 06/05/2026
Overview We want you to be satisfied with your purchase from Diverse Goodies. If you’re not happy, this policy explains how to return items, request refunds, and exchange products.
- Return window You may return most new, unopened items within 30 days of delivery for a full refund or exchange. Items returned after 30 days may be accepted at our discretion or issued store credit only.
- Eligibility To be eligible for a return, items must:
- Be in original condition, unused, and with packaging intact.
- Include the original receipt or order number.
3. Defective or Damaged Items If an item arrives damaged or defective, contact us within 14 days of delivery with photos and a description. We will, at our discretion, offer a replacement, repair, or full refund including return shipping.
- How to Return
- Contact our Returns Team at diversegoodies01@gmail.com with your order number and reason for return.
- We will provide a Return Authorization (RA) and instructions.
- Pack the item securely and ship to: 87 Kuran Street Chermside Qld 4032. We recommend using a trackable shipping service. We are not responsible for items lost in transit without tracking.
5. Return Shipping Costs
- If the return is due to our error (defect, wrong item), we will cover the reasonable cost of return shipping.
- For buyer-initiated returns, return shipping is the customer’s responsibility unless otherwise stated.
- Original shipping fees are non-refundable unless required by law.
6. Refunds Processing Once we receive and inspect the return, we will notify you and process your refund within 5 business days. Refunds will be issued to the original payment method. It may take additional time for your bank or credit card company to post the refund.
- Changes to This Policy We may update this policy at any time. The “Last Updated” above shows when the policy was last revised.
- Contact Us Questions about returns or refunds? Contact: Diverse Goodies Email: diversegoodies01@gmail.com Phone: 0466915521 Address: 87 Kuran Street Chermside Qld 4032
- Refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the credit.