Privacy Policy
Last Updated: 06/05/2026
1. Introduction
Diverse Goodies ("we," "us," or "our") operates an online engraving and personalized gift store. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [htttp://diversegoodies.com] and purchase our custom engraved products including mugs, bottles, paintings, and other personalized gifts.
2. Information We Collect
Personal Information You Provide:
- Name, email address, phone number, shipping and billing addresses
- Account login credentials
- Payment information (processed securely through Stripe)
- Custom engraving text, images, and design specifications
- Order history and preferences
- Customer service communications
- Product reviews and feedback
Information Automatically Collected:
- IP address and device information
- Browser type and operating system
- Pages visited, products viewed, and time spent on site
- Shopping cart contents and abandonment data
- Referring websites and search terms
3. How We Use Your Information
We use your information to:
- Process and fulfill your custom engraving orders
- Communicate order status, shipping updates, and delivery confirmations
- Create personalized products according to your specifications
- Process payments securely, including through Stripe
- Prevent fraud and unauthorized transactions
- Provide customer support and handle returns/exchanges
- Send promotional offers and new product announcements (with consent)
- Improve our website, products, and engraving services
- Analyse shopping patterns to enhance user experience
- Comply with legal and tax obligations
4. Information Sharing
We do not sell your personal information. We share information only with:
Service Providers:
- Stripe: Our payment processor handles all credit card and payment data. Stripe is PCI DSS Level 1 certified and maintains the highest level of security standards. We do not store your complete payment card information on our servers.
- Shipping companies (for order delivery)
- Email service providers (for order confirmations and marketing)
- Web hosting and analytics services
- Engraving equipment software providers (for production)
Legal Requirements:
- When required by law, court order, or government request
- To protect our rights, property, or safety
5. Payment Security
Stripe Payment Processing:
- All payment transactions are processed by Stripe, Inc.
- Your payment information is transmitted directly to Stripe using SSL encryption
- We never store your complete credit card numbers or CVV codes
- Stripe complies with PCI DSS Level 1 requirements
- For more information, see Stripe's Privacy Policy at stripe.com/privacy
What We Store:
- Order transaction IDs from Stripe
- Billing address information
- Last 4 digits of payment cards (for order reference only)
6. Custom Design Information
Your Personalization Data:
- Custom text, images, and designs you provide are used solely for creating your ordered products
- We may retain design specifications for warranty and reorder purposes
- We do not use your custom designs for other purposes without explicit consent
- You retain ownership of personal images and content you provide
7. Data Security
We protect your information through:
- SSL encryption for all data transmission
- Secure payment processing through Stripe (PCI DSS Level 1 compliant)
- Restricted access to customer data
- Regular security updates and monitoring
- Secure storage of custom design files
- No storage of complete payment card information
8. Your Rights
You can:
- Access and update your account information
- Request copies of your personal data
- Delete your account and associated data
- Opt-out of marketing emails (order communications will continue)
- Request removal of custom design files after order completion
- Contact Stripe directly regarding payment data: support@stripe.com
9. Cookies and Tracking
We use cookies to:
- Remember items in your shopping cart
- Save your design preferences
- Personalize your shopping experience
- Analyse website performance
- Display relevant product recommendations
10. Data Retention
We retain your information:
- Account data: Until you request deletion
- Order history: 7 years for tax/legal purposes
- Custom designs: 2 years for warranty/reorder purposes
- Marketing data: Until you unsubscribe
- Payment data: Only transaction IDs and billing addresses (complete card data is handled by Stripe)
11. Contact Us
Email: diversegoodies01@gmail.com
Phone: 046691552